by Susan Fennema – Beyond the Chaos
Winning is a consequence of a choice. And, it has its own consequences as well. While it is an innate desire in most of us, we have to be prepared for what happens afterward.
Customer-centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.
by Susan Fennema – Beyond the Chaos
Managing interruptions is a huge deal for me. Despite thinking that I’m an awesome multi-tasker, I’m probably just a good fast switcher. As we know, multitasking isn’t a thing. And, it’s why I can’t even listen to a podcast all the way through. But, managing interruptions with calendaring is a thing. And it usually works…unless it breaks. Let’s start by talking about what can break it and then we’ll talk about getting back on track.
by Susan Fennema – Beyond the Chao
Motivation can be tough for small business owners sometimes. Along with the challenges of closing deals and keeping your team on track, you have to keep going for your clients. But, what happens when real life starts to challenge your motivation as well? Where do you get the energy to keep reaching for excellence?
by Susan Fennema – Beyond the Chaos
Developing relationships in this virtual world of email, chat, and conference calls can be challenging. How do you convey the personality of your company and team members when you do not have opportunities for face-to-face contact and sometimes, not even phone contact?
by Ann Connor
You lost your keys. Again. You can’t remember if you’re credit card payment is past due or early, or if that medication should be taken with or without food (you’d double check, but you forgot where you put your glasses). Sound all too familiar?
Managing the day-to-day can feel more stressful than it seems when you stack up all the almost-everyday obstacles you have to face. It can be exhausting. In fact, scientifically speaking, it is. Often times, we’re actually working against our brains, instead of with them, which results not only in all this perpetual chaos but also that feeling of “is it bedtime yet?”
