Businesses can struggle with customer turn-over, clients cancelling orders or dropping your services. For all businesses, even those without high customer turn-over, winning back lost customers is an important skill to learn. Here are three reasons to focus on gaining them back and not just replacing lost clients with new ones.
by Susan Fennema Beyond the Chaos
Imposter syndrome can hit the best of us. In my role as Lead Facilitator for Women Innovating Together (formerly Women of FileMaker), I often see this syndrome hitting women. But, men suffer from it too! Every small business owner has had a moment where it crept up on him. So, how do you tackle it?
I never thought we’d be able to adapt.
This was what our Inside Sales Manager, Geoff Booker, thought when the global COVID-19 pandemic business interruption guidelines hit our home state of New Hampshire.
With many employees working from home due to the social distancing measures in place, should we continue with professional development during Coronavirus? And if so, how? Professional development (the process of improving staff abilities through teaching, training and mentoring) is an exceptionally important part of our working lives.
by Susan Fennema Beyond the Chaos
A proactive project manager is always perceived as “on top of it”. She has the ability to make things happen. She has the reputation of getting things done. So, why are there project managers who go through the motions, but don’t have the same results? Being a proactive project manager makes all the difference.
by Susan Fennema Beyond the Chaos
Delegation is a challenge for all small business owners. As one myself, I get it. But, without it, we run the risk of preventing growth in our businesses.
“I can do it faster myself than I can explain it.” I’ve said it too. But, if it is something you will ever have to do again, that statement is inaccurate. Being able to get something off your plate, especially if it is something you don’t like to do, is a big win for all small business owners.
