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Tips and News

Winning Back Clients

by Michelle Connor

Businesses can struggle with customer turn-over, clients cancelling orders or dropping your services.  For all businesses, even those without high customer turn-over, winning back lost customers is an important skill to learn.  Here are three reasons to focus on gaining them back and not just replacing lost clients with new ones.

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Communications in Times of Crisis

by Chameleon Sales

I never thought we’d be able to adapt.

This was what our Inside Sales Manager, Geoff Booker, thought when the global COVID-19 pandemic business interruption guidelines hit our home state of New Hampshire.

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Management Tips

Should We Continue With Professional Development During Coronavirus?

With many employees working from home due to the social distancing measures in place, should we continue with professional development during Coronavirus? And if so, how?  Professional development (the process of improving staff abilities through teaching, training and mentoring) is an exceptionally important part of our working lives.

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Management Tips

Being a Proactive Project Manager

by Susan Fennema Beyond the Chaos

A proactive project manager is always perceived as “on top of it”. She has the ability to make things happen. She has the reputation of getting things done. So, why are there project managers who go through the motions, but don’t have the same results? Being a proactive project manager makes all the difference.

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Management Tips

Delegation as an Art in a Small Business

by Susan Fennema Beyond the Chaos

Delegation is a challenge for all small business owners. As one myself, I get it. But, without it, we run the risk of preventing growth in our businesses.

“I can do it faster myself than I can explain it.” I’ve said it too. But, if it is something you will ever have to do again, that statement is inaccurate. Being able to get something off your plate, especially if it is something you don’t like to do, is a big win for all small business owners.

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Let our experts help you navigate your small business.