Fundamentally speaking, the ideal customer service experience is one in which the customer reaches their ideal outcome with as little friction as possible. This is somewhat vague, but that’s by nature, as the ideal outcome can vary by industry, company, or product.Continue Reading
Posts Tagged ‘social media’
There are many tools available — from social media, to chat, to CRM systems — that can make it easier to serve your customers. Consider these small business tools to help you provide stellar service:Continue Reading
Did you ever see the hashtag video with Jimmy Fallon and Justin Timberlake? (If you haven’t seen it, watch it here.) In the video from the Late Night Show, the guys were hilariously poking fun at the over-use of hashtags, but I’m here to tell you that hashtags are actually a very useful tool in your social media toolbox.
In today’s post, I’ll go over what hashtags are exactly, and how to go about using them on social media.Continue Reading
by Ann Connor
If you’re a bit concerned about how you finished 2019 and how you can start strong now that the New Year is here, we don’t blame you! With 2019 behind us, it’s important to have all your ducks in a row to make sure that the upcoming year can be your best yet. That’s why we’ve compiled this can-do list to make sure your small business is ready, set, go for 2020.Continue Reading