There are many tools available — from social media, to chat, to CRM systems — that can make it easier to serve your customers. Consider these small business tools to help you provide stellar service:
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While negative feedback can be hard to take, employees who are willing to share their genuine thoughts can be invaluable resources for improving your organization. After all, the core purpose of an exit interview is to gather honest feedback that your organization can then use to make changes and improve the employee experience.
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