Posts Tagged ‘Customer complaints’

Invest in Customer Service Training

Training yourself and your employees to see things from the customer’s point of view is a crucial early step toward creating a culture of customer service. Training can help you nix simple mistakes and turn your employees into customer service standouts.

Set-up the Right Reports to Identify Your Customer Service Issues

While a small business owner can quickly become exhausted by trying to handle every single complaint or problem personally, it is crucial to get an overview of the types of issues your business is having and how they’re being resolved.