Fundamentally speaking, the ideal customer service experience is one in which the customer reaches their ideal outcome with as little friction as possible. This is somewhat vague, but that’s by nature, as the ideal outcome can vary by industry, company, or product.
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As a small business owner, you need to accept that your employees are going to talk about you — whether it is to colleagues in the break room, loved ones at home, or friends over coffee.
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There are many tools available — from social media, to chat, to CRM systems — that can make it easier to serve your customers. Consider these small business tools to help you provide stellar service:
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by Jeff Saari
We all experience adverse emotions from time to time, some more than others. Sometimes when others present us information that we don’t want to hear, such as feedback for our attitude or performance, we take it personally.
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If you own a small business, chances are you’re not only a business owner, but a boss. Whether you have employees or are managing vendors, managing people is part of your job description.
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SwoopTalent is a global, automated, talent, data management software for Human Resource teams, trusted by brands like Symantec, GAP, and Teradata. Founder Stacy Chapman is a tech and data pro, specializing in HR tech for more than 25 years, including being a PeopleSoft alum. It is safe to say that Stacy is no stranger to tech platforms, so of course we were honored that she trusted us to consult on her business operations.
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