Resource Center

Welcome to CBR’s Resources Center!

Connor Business Resources (CBR) is just that…Resources!!  Reading lists, links to key websites, online presentations like TED Talks and so much more.  We at CBR are here to help business owners get the help they need, when they need it!  This resource page is for all owners and managers to use, membership is not required.  However, with a CBR membership you would also gain access to all of the online courses and course material that will help you succeed!

Reading List Recommendations welcome!   Send recommendations to: https://conbizresources.com/contact-us/

Business Planning

Customer Service

  • Raving Fans– Ken Blanchard & Sheldon Bowles
  • The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service– Jeff Toister
  • Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills  – JeffToister
  • Customer Care: Calming the Upset Customer– Gregory Marchand
  • Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service isAlive– Charles Ryan Minton
  • Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer– Tycho Press


Team Building

  • Human Capital Growth Model: Build Best-in-Class Teams (Handbooks for Business Owners & Managers)– Eric Alagan
  • The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials)– Peter F. Drucker
  • The Advantage: Why Organizational Health Trumps Everything Else In Business– Patrick M. Lencioni
  • You Win in the Locker Room First: The 7 C’s to Build a Winning Team in Business, Sports, and Life– Jon Gordon and Mike Smith
  • Clone Yourself: Build a Team that Understands Your Vision, Shares Your Passion, and Runs Your Business For You– Jeff Hiderman
  • 365 Ways to Motivate and Reward Your Employees Every Day: With Little Or No Money– Dianna Podmoroff

Business Financials

  • Managing by the Numbers – Chuck Kremer and Ron Rizzut
  • The Business Owner’s Guide to Financial Freedom: What Wall Street Isn’t Telling You –  Mark J. Kohler and Randall A Luebke
  • Accounting for Small Business Owners– Tycho Press
  • Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine –Mike Michalowicz
  • Good to Great: Why Some Companies Make the Leap and Others Don’t – Jim Collins
  • Financial Modeling in Excel For Dummies – Danielle Stein Fairhurst
  • The Business Owner’s Guide to Reading and Understanding Financial Statements: How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making– Lita Epstein
  • A Compilation of Key Financial Ratios with Calculators

Human Resources

  • Hire Tough Manage Easy– Mel Kleiman
  • The Essential HR Handbook: A Quick and Handy Resource for Any Manager or HR Professional– Sharon Armstrong
  • The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace SituationsBarbara Mitchell and Cornelia Gamlem
  • The SHRM Essential Guide to Employment Law: A Handbook for HR Professionals, Managers, Businesses, and Organizations – Charles Fleischer
  • The NEW ROI: Return on IndividualsDave Bookbinder
  • The Big Book of HR, Revised and Updated EditionBarbara Mitchell and Cornelia Gamlem
  • 101 Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline & Termination– Paul Falcone


  • The Heart of a Leader– Ken Blanchard
  • Start with Why– Simon Sinek
  • Teamwork 101: What Every Leader Needs to Know – John C. Maxwell
  • Leaders Eat Last: Why Some Teams Pull Together and Others Don’t– Simon Sinek and Brilliance Audio
  • The Leader Habit: Master the Skills You Need to Lead–in Just Minutes a Day– Martin Lanik
  • Developing the Leader Within You 2.0– John C. Maxwell
  • How Successful People Think: Change Your Thinking, Change Your Life– John C. Maxwell
  • Leadership and the One Minute Manager Updated Ed: Increasing Effectiveness Through Situational Leadership II– Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi


  • The One Minute Manager– Kenneth Blanchard & Spencer Johnson
  • The 7 Habits of Highly Effective People– Steve Covey
  • Act On It! – Sam Deep & Lyle Sussman
  • The One Minute Manager Meets the MonkeyKen Blanchard , William Oncken Jr., et al.
  • The Way of the Shepherd: Seven Secrets to Managing Productive People– Kevin Leman and William Pentak
  • The 21 Irrefutable Laws of Leadership Workbook: Follow Them and People Will Follow You– John C. Maxwell
  • How to Improve Your Leadership and Management Skills – Effective Strategies for Business Managers– Meir Liraz
  • Time Management – How to Control Your Day in an Uncontrollable Workplace – by Laura Stack


  • Make Your Contacts Count– Anne Baber & Lynne Waymon
  • The Ultimate Sales Letter: Attract New Customers, Boost Your Sales– Dan S. Kennedy
  • The Copywriter’s Handbook: A Step-By-Step Guide To Writing Copy That Sells– Robert W. Bly
  • Building a StoryBrand: Clarify Your Message So Customers Will Listen– Donald Miller
  • This Is Marketing: You Can’t Be Seen Until You Learn to See– Seth Godin
  • Marketing For Dummies– Jeanette McMurty
  • SEO 2019: Learn search engine optimization with smart internet marketing strategies– Adam Clarke
  • 49 Quick Ways to Market Your Business for Free: An Instant Guide to Marketing Success– Sarah-Jane White
  • Guerilla Marketing: Easy and Inexpensive Strategies for Making Big Profits from Your SmallBusiness– Jay Conrad Levinson, Jeannie Levinson et al.
  • The Best of Guerrilla Marketing: Guerrilla Marketing Remix– Jay Conrad Levinson and Jeannie Levinson
  • 10 Tips to Help You Make Time for Social Media


  • The Flip Side– Flip Flippen
  • Get Clients Now– CJ Hayden
  • Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money– Jeffrey Gitomer
  • Declutter Your Mind– S.J. Scott and Barrie Davenport
  • Mindset: The New Psychology of Success– Carol S. Dweck
  • How to Stop Worrying and Start Living– Dale Carnegie
  • The Power of Positive Thinking Paperback– Dr. Norman Vincent Peale
  • New Sales. Simplified: The Essential Handbook for Prospecting and New Business Development– Mike Weinberg

Sharing some links to websites of useful Resources that would be helpful to any business owner or manager. Listed are some local (New England) as well as national sites.  There are financial, legal, HR, Sales and more.  Recommendations are welcome!   https://conbizresources.com/contact-us/


Ted Talks

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