By Susan Fennema
Your custom-software project is nearing its end. But, the client is already submitting bugs, tweaks, and flat-out changes. You are out of time and out of resources, but the client wants MOAR. Saying no and setting clear expectations along the way could have helped you. But, now what?
Saying no at the end seems disingenuous. It can create fear, uncertainty, and anger. But, at some point, avoiding the hard conversations will result in even more of those bad feelings. The key is not to necessarily out and out say no. It’s to set expectations, and then to use clear communication with consequences.
So, here are some steps to manage things at the crazy end:Continue Reading