by Ann Connor
It is vitally important to whatever business endeavor you are pursuing that the team you have around you understands their mission clearly. Clear expectations at the outset of a project, be it a new product launch or building a new department in the company, provide a solid guideline and should form a cohesive vision for everyone involved.
To ensure success in any given project, it can be valuable to present a set of behavior expectations or work on one with your team. One way to develop this is a “team charter” or contract upon which all members agree. This code of conduct can help to guide the team through its growth, reminding members to be respectful of colleagues, contribute their opinions when they are solicited, and addressing conflicts personally on a one-to-one basis.
When you go to a physician, what does the nurse do before you meet with the doctor? Simple, they take your vital signs. Temperature, blood pressure, pulse and yes, sometimes they make you get on the scale. The reason the nurse does this is, just like the gauge on the outside of a pressure cooker, it gives the physician clues as to what’s going on inside your body.
Your business can be viewed, measured and monitored the same way by identifying and measuring the Key Performance Indicators (KPIs) of your business. KPI’s in a business, no matter what size, specifically measures how well a company is performing. Now, depending on the business model, KPIs will vary from company to company.