Customer Service Tips Archives - Connor Business Resources

10 Customer Service Statistics That May Surprise You

Every business owner wants to give the best service possible to their customers, but sometimes, we overlook how important customer service is as we get caught up in the tasks it takes to run our business. Customer service is more in-depth than small business owners think, and in this day and age, is changing and evolving constantly. Customer service can make or break a business—and your reputation is truly one of the most important pillars of your business’s success.

Set-up the Right Reports to Identify Your Customer Service Issues

While a small business owner can quickly become exhausted by trying to handle every single complaint or problem personally, it is crucial to get an overview of the types of issues your business is having and how they’re being resolved.

What is exceptional customer service anyway?

Fundamentally speaking, the ideal customer service experience is one in which the customer reaches their ideal outcome with as little friction as possible. This is somewhat vague, but that’s by nature, as the ideal outcome can vary by industry, company, or product.

Choose the Right Customer Service Tools for Your Small Business

There are many tools available — from social media, to chat, to CRM systems — that can make it easier to serve your customers. Consider these small business tools to help you provide stellar service:

Invest in Customer Service Training

Training yourself and your employees to see things from the customer’s point of view is a crucial early step toward creating a culture of customer service. Training can help you nix simple mistakes and turn your employees into customer service standouts.

Great Customer Service is Good Business

After you’ve arranged the basics for running your business, like setting up an accounts payable system and getting small business insurance, it’s time to turn your focus to customer service.