Training yourself and your employees to see things from the customer’s point of view is a crucial early step toward creating a culture of customer service. Training can help you nix simple mistakes and turn your employees into customer service standouts.Continue Reading
Customer Service Tips
While a small business owner can quickly become exhausted by trying to handle every single complaint or problem personally, it is crucial to get an overview of the types of issues your business is having and how they’re being resolved.Continue Reading
If Customer Service is handled poorly…Your Customers will turn to your competition. That is a fact. How customer issues are handled is crucial to your business’s success. Handle them well, customers will return again and again, boosting profits.Continue Reading
There are many tools available — from social media, to chat, to CRM systems — that can make it easier to serve your customers. Consider these small business tools to help you provide stellar service:Continue Reading
“Customer service” is an overused phrase that has little meaning any more, but customers still want their needs met. To accomplish this requires that customer service is the responsibility of every employee, whether they have direct customer contact or not.
Customer service is different from any add-on service you offer for sale. If you charge money for a service, it’s part of your product mix. Customer Service is free.
Customer Service enhances your main offering – it’s not your main offer – but a pleasantly unexpected bonus that reinforces your message that you care.
It may include services such as free educational seminars. It may be the offer of free setup or an introductory period of technical assistance or maintenance. It could be the availability of credit or financial services, or simply a routine follow-up call that confirms a customer’s satisfaction. Whatever it is, it has to fulfill your customers’ deepest needs.
Customer Service opportunities are endless. It is a major area that can give you a competitive advantage – especially if you are seen as a commodity with numerous competitors. So, when you start thinking about the customer services you might offer, think beyond the obvious.
Put yourself in your customers’ shoes. What attributes of your business lend themselves to better customer service? Don’t be afraid to experiment and then elicit feedback from the people who know best – your customers.
See our Customer Service Course for more great tools and resources!Continue Reading